Our commitment to providing a reliable, high-performance payment ecosystem for the Ghanaian educational sector.
School Fees Pay guarantees a 99.9% Monthly Uptime for our core payment gateway and administrative dashboard. This excludes scheduled maintenance windows, which are typically performed during off-peak hours (12:00 AM - 4:00 AM GMT).
| Priority Level | Description | Response Goal |
|---|---|---|
| Critical | Total system outage or payment processing failure. | 1 Hour |
| High | Major dashboard features unavailable for admins. | 4 Hours |
| Normal | General inquiries or minor UI issues. | 24 Hours |
We commit to initiating fund transfers to the school's designated bank account within T+1 (next business day) for Mobile Money transactions and T+2 for Card transactions, subject to bank processing times and holiday schedules in Ghana.
All transaction data is backed up every 2 hours to geographically redundant secure servers. In the event of a primary server failure, our disaster recovery protocol ensures service restoration within a maximum of 4 hours.