Refund & Reversal Policy

This policy outlines the conditions under which transaction reversals and fee refunds are processed on the School Fees Pay platform.

1. Nature of Transactions

School Fees Pay acts as a payment facilitator. Once a payment is successfully processed and settled to an educational institution, the funds are held by the school. Therefore, all requests for tuition or levy refunds must be directed to the respective school's accounts office.

2. Transaction Reversals

We only process direct reversals in the following specific scenarios:

  • Duplicate Billing: Where a user is charged twice for the exact same transaction due to a technical glitch.
  • Failed Settlement: Where a payment was debited from the user but failed to reach the school’s ledger.
3. Non-Refundable Fees

Please note that transaction processing fees (convenience fees) charged at the point of payment are non-refundable, as these cover the third-party cost of processing the transaction via Mobile Money or Bank networks.

4. Processing Timelines

Approved reversals are typically processed within 5 to 10 business days. The actual time for the funds to reflect depends on your Mobile Money operator or issuing bank.